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Organizations are riding the wave of AI to accelerate the achievement of their business objectives, such as improving operational efficiency and the customer experience, increasing speed of product innovation, and creating market differentiation.

Yet, as significant AI investments continue, concerns arise on whether the AI systems deployed can realize the ROI which is widely anticipated. As new use cases and development approaches emerge, Omdia (formerly Enterprise Strategy Group) research found that organizations can struggle to see value from their AI investments as quickly as desired. 21% of organizations have taken a year or more to see this value.

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